Password Reset & Change

To update your store’s admin password:

Navigate to the Settings → Security
Click on the Change your password
Here, write down your current (old) and new password.
Then click Save.

You should receive a success email.

Secure Password Guidelines

When creating a new password for your Online Store admin account, following these guidelines will help ensure your store remains secure:

Strong Password Characteristics

Length: Use at least 12 characters; longer passwords are generally more secure
Complexity: Include a mix of uppercase letters, lowercase letters, numbers, and special characters
Uniqueness: Create a password that you don’t use for any other accounts
Unpredictability: Avoid obvious patterns or sequences (like “123456” or “qwerty”)
Personal Information: Avoid using easily guessable information like birthdays, names, or common words

Password Management Best Practices

Regular Updates: Change your password periodically (every 3-6 months)
Password Manager: Consider using a reputable password manager to securely store your credentials
Two-Factor Authentication: Enable two-factor authentication when available for an additional layer of security
Secure Sharing: If you need to share access with team members, use proper staff accounts instead of sharing your admin password

What to Do If You Forget Your Password

If you’ve forgotten your password and cannot access your eCommerce admin panel:

Go to the login page
Click on the “Forgot Password?” link
Enter the email address associated with your account
Check your email for password reset instructions
Follow the link in the email to create a new password
Use your new password to log in

:::caution

The password reset link is typically valid for 24 hours. If you don’t use it within that timeframe, you’ll need to request a new one.

:::

Account Security Best Practices

Beyond password management, follow these additional security practices to protect your eCommerce store:

Monitor Account Activity

Regularly review login activity to your store admin
Be alert to any logins from unfamiliar locations or devices
Investigate any suspicious activity immediately

Secure Your Email Account

The email associated with your eCommerce account should also be secured with a strong password
Consider using two-factor authentication for your email account as well
Regularly monitor your email for any suspicious messages

Staff Access Management

Only grant admin access to trusted individuals who require it
Use appropriate permission levels for staff accounts
Promptly remove access for former team members

Security Awareness

Be wary of phishing attempts requesting your login credentials
Never share your password over email, text, or phone
Official eCommerce representatives will never ask for your password

By following these guidelines and best practices, you can help ensure the security of your online store and protect your business and customer data.

Password Reset & Change

Table of Contents

Secure Password Guidelines

Strong Password Characteristics

Password Management Best Practices

What to Do If You Forget Your Password

Account Security Best Practices

Monitor Account Activity

Secure Your Email Account

Staff Access Management

Security Awareness

Your Progress

Quick Links

Related Guides

Delete or Pause store

Canceling a Subscription Plan

Account Management

Shipping Integrations

📈 Marketing

Marketing & SEO

Enterprise Security

Store Building

Graphics & Appearance

Templates

Build My Website ✅

Mobile Commerce

Social Commerce

Integrations

Inventory Management

Payment Methods

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